Antecedent and Outcome of Public Service Motivation at Public Sector Employees: A Systematic Review

Abstract

Public service motivation is a construct that aims to understand individuals who work in the public service sector and also to explain individual behavior in public organizations. Aspect of public service motivation are compassion, attraction to public service, commitment to public values and Self-scarifice. This systematic literature review aims to analyze 49 international journals regarding the antecedents and outcomes of public service motivational variables. The results of systematic reflection on the literature review show that the antecedents of public service motivation include person-job fit, spirituality, and work environment. Meanwhile, transformational leadership and satisfaction are the antecedents in the literature of previous research journals that are known to appear most often. Then on the outcome of public service motivation found the results of Turnover intention, Work engagement, Organizational citizen behavior. Most of the results found in conjunction with research on public service motivation are organizational performance and organizational citizenship. These findings are useful for expanding the study of public service motivation from various perspectives of methods, theories and research subject areas.