Abstract
This paper considers theM/M/c queue in which a customer leaves when its service has not begun within a fixed interval after its arrival. The loss probability can be expressed in a simple formula involving the waiting time probabilities in the standardM/M/c queue. The purpose of this paper is to give a probabilistic derivation of this formula and to outline a possible use of this general formula in theM/M/c retrial queue with impatient customers.
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