Análise e avaliação de indicadores de desempenho para instituição pública de ensino: o caso do IFMT Várzea Grande

Abstract

This research had the purpose of analyzing and evaluating the strategic indicators, proposed in 2018 on the strategic map of that institution. In order to verify whether these indicators meet the institution's objectives, the research question arises: Are the proposed indicators valid? Are they designed to really measure the desired impacts? In addition to being important for management purposes, in verifying the achievement of the institution's objectives, the preparation of these indicators is the first step towards the implementation of risk management, which will be carried out by the institution, in compliance with legal standards. The results that the institution wishes to measure derive from the indicators. If the indicators are not correct, the results measured by them will also not be, and thus the organization cannot correct its flaws, making it difficult to achieve its strategic objectives, or even find its most critical problems and mitigate future risks in its operations. This research deals with a single case study, as it aims at an in-depth study of an object in order to obtain detailed knowledge on the subject. As for nature, it is classified as applied, as it aims to generate knowledge for practical application in the solution of existing problems. Its design is considered documental and bibliographic. Being structured in the following way: 1) Diagnosis of the research problem through the survey of indicators, the process of its elaboration, using in-depth interviews, spreadsheets and other documents, through bibliographic research, research and documentary and content analysis; 2) Validation of indicators using bibliographic, documentary, Delphi technique and expert opinion; 3) Proposal for a solution with the elaboration of the technological artifact, containing the indicators validated by the research and suggestion of creating complementary indicators for the institution. Through this research, the institution's performance indicators were analyzed. Several systems of indicators were studied in the literature and, together with the experts' opinion, the validation of each of the existing indicators in the institution was carried out. Afterwards, the technological artifact was built with the validated indicators and suggestions of indicators from the contributions of the studied systems so that the institution's set of indicators is completer and more effective. With the result of this research, the validated indicators will be recognized and confirmed as being effectively necessary to measure the results of the institution. In addition to the suggestions for later inclusion of indicators, which contribute to the expansion of the information generated for the management of the institution. With the results being measured based on correct indicators, they will be used by management in strategic actions at the institution, as well as proceeding with the implementation of risk management actions in the processes, which is a normative requirement of IN 01/2016 / MPOG / CGU and you will be able to see in your results, which points need more attention so that you can meet your goals and achieve your goals. The impact area of this research is the federal public administration. The study developed is unique, as it is a case study of the Federal Institute of Mato Grosso - Campus Varzea Grande. However, based on the results of the research, it can be used in other similar institutions, contributing to the beginning of the process of developing performance indicators or improving them, improving the institution's planning and strategic control actions. The result of the research is the main technical / technological product derived from the study. The result of this research offers the validation of the strategic indicators of the researched institution, a list of indicators that correspond to its needs, and that will support the implementation of risk management and strategic planning actions. The research result is applicable because it can be used immediately as an improvement tool by the institution's management. It has innovation requirements, since a study that provided these results has not been previously carried out. Its result is easy to understand and apply by any institution. This research is part of Axis 1, product 16. Management processes, according to Qualis criteria.