Abstract
The Mexican Social Security Institute (IMSS) belongs to the Mexican health sector and provide health servicesto beneficiaries, employers, pensioners and retirees across Mexico. However, there are evidences thatbeneficiaries are not satisfied with the health services they receive. For this reason, with a sample of 417 out of669 workers of the General Hospital number 1, located in the State of Colima, Mexico, was conducted thisresearch to measure the level of satisfaction of IMSS workers, the factors underlying this satisfaction and topropose an instrument to measure job satisfaction in this Mexican institution with the purpose to generateefficient management models for workers that can help to improve the client satisfaction levels. UsingConfirmatory Factor Analysis (CFA) was confirmed an instrument of 21 items and five factors (personaldevelopment, interpersonal relationship, recognition, work nature, and work environments) to measure jobsatisfaction in a Mexican hospital and also we shown evidence that the same construct is appropriate for bothgenders with the exception that female presented higher levels of satisfaction in their job for the personaldevelopment.
Highlights
The Mexican Social Security Institute (IMSS) belongs to the Mexican health sector, and it was born on January 19, 1943 (Mexican Institute of Social Security, 2012a & 2012b), with the main goal of providing quality of health services to beneficiaries, employers, pensioners and retirees
It is important to know the level of satisfaction of the employees of the IMSS, the factors underlying this satisfaction and to propose an instrument to measure job satisfaction in this Mexican institution with the purpose to generate efficient management models for workers that can help to improve the client satisfaction levels
In general the proposed instrument is different to the JDS proposed by Hackman & Oldham (1975) the items in our instrument corresponding to the dimension work nature are related to the perceived characteristics of jobs
Summary
This goal is challenging because in 2011 the IMSS had 431,518 employees (doctors, nurses and administrative staff) and need to attend 59,906,396 beneficiaries across Mexico This involves the consolidation of a service model designed from the perspective of user satisfaction and their appropriate diagnostic and therapeutic needs, from elementary compliance of the protocols and operational processes. In the Structural Equation Model (SEM) context, multiple groups and multiple indicators and multiple causes(MIMIC)are two models which cover the gender differences The objectives of this project are to investigate the five factors (personal development, interpersonal relationship, recognition, work nature, and work environments) of job satisfaction, and to compare models between two groups (female and male)
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