Analysis of the Performance of Cargo Clearance Formalities Based on Fuzzy VIKOR Clustering Model: A Case of Dar es Salaam Seaport

Abstract

The ability of a seaport to attract traffic in a highly competitive environment can be negatively affected by its inefficiency and ineffectiveness of cargo clearance formalities. This study analyses the performance of cargo clearance processes at Dar es Salaam Seaport. A questionnaire survey was conducted on a random and stratified sampling of key cargo clearance service providers in Dar es Salaam Port. The data is analysed by Fuzzy VIKOR Clustering Model (FVCM) which is a combination of Fuzzy Clustering Model (FCM) and Fuzzy VIKOR Model (FVM). The results of the analysis reveal that the Customs Authority, Freight Clearing & Forwarding Companies, and Other Government Departments as the most effective agencies in business process management in the port. Moreover, Shipping Agents are the least effective agency in business process management in the port. Keywords: Seaport, Cargo Clearance, Fuzzy Clustering Model, Fuzzy VIKOR Model, Analysis