Analysis Of The Effect Of Knowledge Sharing By Mediating The Implementation Of ISO 9001:2015 Quality Management System On Employee Performance At Semboro Sugar Factory

Abstract

Semboro Sugar Factory has implemented ISO 9001:2008 Quality Management System (QSM) since 2013 and changed its version to ISO 9001:2015 in 2016. In practice, the implementation of ISO 9001:2015 QSM has not been fully understood and used as a work guideline by employees, especially at the level of implementing employees. Until now, there has been no real effect from the implementation of the certification. This study aims to test and analyze the effect of knowledge sharing by mediating the implementation of ISO 9001:2015 QSM on the performance of employees Semboro Sugar Factory. The population in this study was employees Semboro Sugar factory. The sample in this study amounted to 130 respondents. In this study, researchers selected a sample from the population of permanent and non-permanent employees. The data analysis method in this study uses path analysis using the help of the Windows SPSS program. Based on the results of data analysis, it shows that knowledge sharing does not have a significant effect on employee performance. In addition, the results of this study also show that knowledge sharing variables have a strong enough influence on employee performance with the mediation of ISO 9001: 2015 Quality Management System variables.