Abstract

Due to the rise of modern online shopping, it has become an important force to promote the development of e-commerce. E-commerce is growing rapidly, the volume of express delivery business has increased , the quality of "last kilometer" delivery service is particularly important. In this paper, analytic hierarchy process (AHP) is used to find out the main factors of affecting the quality of delivery service in the "last kilometer ", so as to put forward the strategy of improving the quality of distribution service.

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