Abstract
The purpose of this research is to determine the best service system that can be applied by PT. Dokp and Shipping Waiame Ambon. so that the waiting time can be pressed. This research is descriptive research, with the population in this study is the entire number and type of ships that have docked at PT. DOKP and Waiame shipping for 13 months. The sampling method used in this research is Convenience Sampling. The sample used in this study is the number of ships repaired in a period of up to 13 months. The analysis tool used is queueing theory of multi channel-single phase model. The results showed that the average arrival rate of ships per month is as many as 9 units of ships, while the average length of docking as much as 3 units of ships per month. Therefore, it can be seen that the level of service is not optimal to reduce the arrival rate of ships, and the chance of idleness by 2. Therefore, the arrival of ships is more than the level of ship service at PT. Dokp and Shipping Waiame Ambon.
Highlights
In the field of marine transportation, the maintenance of ships in the field of sea transportation is one of the most important activities because it can determine the feasibilityKiat, Analysis of ship Waiting Time to Get Shipyard ... 41 of a ship
Dokp And Waiame Shipping refunds the costs paid by the ship company and with an additional 20% of the fee paid by the ship company
DOKP and Waiame Shipping in Ambon City is a multi-channel single phase queue system, where there are 2 shipyards namely Slip Way Shipyard (Line I and Line II) and Air Bag System Shipyard (West, Central and East Line) provided to serve each ship unit, but only one phase is passed to transact through the treasurer of PT
Summary
In the field of marine transportation, the maintenance of ships in the field of sea transportation is one of the most important activities because it can determine the feasibilityKiat, Analysis of ship Waiting Time to Get Shipyard ... 41 of a ship. In the field of marine transportation, the maintenance of ships in the field of sea transportation is one of the most important activities because it can determine the feasibility. Ship maintenance is one of the very complex and dynamic processes with interdependence between variables that are quite high, one of which is information. The level of accuracy of the estimated duration of ship maintenance affects the quality of shipyard service and becomes very important as a result of the shipyard's business process. The shipyard is a place designed to build, maintain and repair ships. There are about 240 domestic shipyard companies spread across Indonesia, 37% on the island of Java, 26% on the island of Sumatra, 25% in Kalimantan and 12% in the eastern region of Indonesia, with a ship building capacity of 140,000 GT (Gross Tonnage) per year (Windyandari, 2008)
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