ANALYSIS OF SERVICE LEVELS OF THE TIDORE-SOFIFI SPEEDBOAT MODE DURING THE COVID-19 VIRUS PANDEMIC

Abstract

Speed boat is one of transportation mode to service the Tidore-Sofifi route picking the customers up from Islands Tidore to Halmahera island vice versa clear. Many customers doing a traveling use this mode demands attention to the comfort and safety aspects of the mode user, especially at the Covid-19 pandemic moment. Condition on the ground indicates speedboat mode operating throughout the day, in any the weather picks up people and objects. The purpose of this research analyzes speed boat service level according to rating mode user transportation at the Covid-19 pandemic moment by using analyze method Importance Performance Analysis (IPA). To reach the purpose of this research is done some steps specifically: counting a decrease in the average number of customers per day, map the relationship between the importance and performance of each service indicator according to customer assessment. From the result of the research obtained that during the pandemic Covid-19 number of customers in daily average is carried decreased dramatically to 10,10% numbers of the total customer usually carried up in normal time. The level service from the speedboat transportation Tidore-Sofifi by the IPA method obtained variable has high the interests/expectations however the reality/performance is not good enough, is the availability variable of the first aid kit and availability Hand sanitizer /ACT. While the variable is considered less important by customers, but its performance is good, that is lighting in the night, availability life jacket, and availability rope thrower.