Abstract
Data analysis in this study was carried out using the Importance Performance Analysis (IPA) analysis method. Importance Performance Analysis (IPA) is used to map the relationship between service (importance) and performance (performance) of each service attribute according to the assessment/perception of passengers on the Ternate – Bitung Ferry. The level of service of the Ternate-Bitung Sea transportation mode using the Importance Performance Analysis (IPA) method is obtained by variables that have high importance/expectations, but performance/reality is quite good. Services that are considered good include: Information services and Ferry Rates, Convenience of seating on the Ferry, Lighting at night, Availability of departure/arrival schedules, Appropriate/not rate rates. While the variables that are considered less important by passengers, but whose performance is good so that passengers think that the performance is excessive, namely: Strict action by officers for those who violate, Places for storing goods, Availability of compass/GPS navigation tools, Availability of life jackets/life jackets, Availability of first aid kits, Availability of radio equipment, Availability of distress signals.
Highlights
Spatial interconnection between islands within and outside the island cluster can take the form of transportation activities for regional products and community needs in the form of goods
The planning of an efficient archipelagic transportation system should start from the dimensions of the development of an island group area, namely an archipelago area or an island group consisting of a set of relatively large islands and small islands
Observations will be made on the ferry operation network for the Ternate – Bitung route, a study and analysis will be carried out on the level of ferry transportation services sourced from PT
Summary
Spatial interconnection between islands within and outside the island cluster can take the form of transportation activities for regional products and community needs in the form of goods. Transportation has a very important role for rural, semi-urban and urban areas in developing countries, because it provides access for people to meet their daily needs for goods and services, as well as improve socio-economic life [3]. Transportasi merupakan tolok ukur dalam interaksi keruangan antar wilayah dan sangat penting peranannya dalam menunjang proses perkembangan suatu wilayah. Wilayah dengan kondisi geografis yang beragam memerlukan keterpaduan antar jenis transportasi dalam melayani kebutuhan masyarakat. Pada dasarnya sistem transportasi dikembangkan untuk menghubungkan dua lokasi guna lahan yang mungkin berbeda. Transportasi digunakan untuk memindahkan orang atau barang dari satu tempat ke tempat lain sehingga mempunyai nilai ekonomi yang lebih meningkat [4]
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