Analysis of Knowledge Management Readiness in PT Artajasa Pembayaran Elektronis

Abstract

PT Artajasa Pembayaran Elektronis is a pioneer in the electronic transaction market in Indonesia, with a mission to provide effective and efficient electronic transaction services. PT Artajasa Pembayaran Elektronis must understand the diverse needs of partners and customers. For this reason, staff are required to be able to share training and special consultations for management team mentoring to their partners. To be able to improve service to partners requires knowledge and experience of employees so that knowledge is not lost, knowledge management is needed to convey, capture, create, and carry out the sharing process. However, based on previous studies, not many organizations have successfully implemented knowledge management, including this company, so it is necessary to measure the level of readiness (knowledge management readiness). This study aims to assess the readiness of PT Artajasa Pembayaran Elektronis in implementing knowledge management. The method used to assess the level of readiness is by mapping the critical success factors of knowledge management (KMCSF) and mapping the knowledge management infrastructure into the aspects of knowledge management (abstract, soft and hard). The results showed that PT Artajasa Pembayaran Elektronis got a score of 74.82 out of 100 points, it can be concluded that the organization is representative for implementing knowledge management, especially for abilities and expertise.