Analysis of Integrated Service and Reference Systems in Overcoming Poverty

Abstract

This research aims to describe and analyze the implementation of an integrated service and referral system to overcome poverty in Malang City. Moreover, it describes what factors support and inhibit implementing an integrated service and referral system to overcome poverty in Malang City. The research method used is a qualitative descriptive method. The theory used is policy implementation theory, George C. Edwards III, and implementation theory, which includes indicators of communication, resources, disposition, and bureaucratic structure. Data collection techniques are observation, interviews and documentation. Data analysis techniques through data collection, data reduction, and data verification. This research shows that Malang's integrated service and referral system became one unit of the Social Welfare Center in the implementation process. In the process, the integrated service and referral system is not only limited to the data collection process but also acts as the front guard for every community problem, such as poverty, neglected people, etc. There are four factors: communication, resources, disposition, and resources. Communication is carried out by outreach to employees and also to the community. Resources consist of human resources and infrastructure resources. Disposition is realized through performance assessment efforts and firmness in assigning tasks and functions. A bureaucratic structure regarding service procedures provides several stages that are made simple. It is hoped that this research can be used as material for consideration in optimizing the implementation of an integrated service and referral system in overcoming poverty and as literature to see the factors that influence this implementation.