Analysis of geometric and weibull queuing model (case study: customer service and electronic ID card recording counters at Dispendukcapil of Semarang City)

Abstract

Semarang is the Capital City of Central Java which has a large population. For 2019, the population has increased from the previous year so that it will cause a change in population identity data. Dispendukcapil of Semarang City is one of the executors of public administration services in Central Java whose task is to carry out affairs in the field of population and civil registration. However, the queue has become one of the problems that occur there because of the arrival of many customers at the same time and is random. So one way to reduce queuing is to apply queuing theory to the system. The queue theory was developed to determine the queuing model so that it can be used to calculate system performance. In measuring the performance of the system determined using Graphical User Interface (GUI) R. The queue model that has been obtained at Dispendukcapil counters in Semarang is customer service counter (Geometric/Weibull)/1):(GD//∞/∞) and electronic ID Card recording counter (Geometric/Weibull)/1):(GD//∞/∞).