Analysis and development of a key performance indicators model for the paper industry

Abstract

It is advisable to implement the use of key indicators by each company as a support for its continuous performant activity. Massive potential for optimisation can be found in the whole production industry. A scientific survey study has been designed and addressed to a number of companies from production industry in Europe. In the framework of this survey, the paper industry, as part of production industry, has been more profoundly analysed, in order to find the level of understanding and use of the key performance indicators and KPI systems, as an example. Based on the elements revealed by this analysis, a KPIs - Model for processes, production, financials, quality, supply chain, human resources and innovation is developed. This KPIs - Model can be a basis for the development of further KPIs - Models by any interested company, based on its specific conditions.