ANALYSING THE SATISFACTION OF PEOPLE TO PUBLIC SERVICES PROVIDED BY BRANCH OF LAND REGISTRATION AUTHORITY IN BO TRACH DISTRICT, QUANG BINH PROVINCE

Abstract

The research was conducted to analyse the satisfaction of people to public service provided by branch of Land registration authority in Bo Trach district, Quang Binh province through 155 questionnaires applied on people who used the these services. The multiple regression model indicated there are 5 factors that affect to the satisfaction of people in the research site. The importance of the factors are different. The result showed that the most important factor is the Facility (0.335) followed by the Service quality (0.331) and the Staff capacity (0.177), the Confidence (0.170) and the Procedural process (0.155). There is no difference among genders, ages, education and qualifications, careers and living spaces on satisfaction.