Abstract
The standard for returning outpatient medical records is 1 hour after providing polyclinic services and 1 x 24 hours after the patient is discharged. Delay in returning outpatient medical records occurs if it exceeds the predetermined standard limit. The implementation of medical records at Baladhika Husada Jember Hospital still has delays in returning inpatient medical records so that it has an impact on patient waiting time to get services, as well as the accumulation of files due to the procurement of new medical record documents for visiting patients because the previous medical records were not in the filing room. The purpose of this study was to analyze the factors causing delays in returning inpatient medical records. This type of research uses qualitative research, the subject is 1 head of medical record unit, 1 medical record officer, 3 nurses, 2 heads of inpatient rooms, the object of this research is inpatient medical records. The results found in this study are that the first priority has not been socialization related to SOP (Standard Operational Procedure) regarding the return of inpatient medical records so it is determined that efforts to hold routine SOP socialization, providing SOPs are posted in each inpatient room by involving all nurses and record officers related to medical record return activity.
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