An Overview of Information Overload, System Feature Overload, Social Overload and Communication Overload

Abstract

Social media has faced difficulties in recent years due to users ceasing to use them, but little is known about the relationships between the various aspects of overload and how this negatively impacts users' social media exhaustion. Additionally, it described social media overload as a multidimensional construct made up of four types of overloads: information overload, system feature overload, social overload and communication overload. This investigation will be conducted among Malaysian Facebook users through online surveying techniques along with a quantitative approach with the sample size of 74 using non-probability sampling approaches then will be analysed using the IBM SPSS.