An Investigation on Students’ Perception and Expectation from Hospitality Internship Program in Dhaka

Abstract

The main objective of the study is to describe the intern students’ perceptions about their internship experience at hospitality industry in Dhaka. The respondents came from 22 educational institutes. The study used structured questionnaire (40 closed ended questions assessed using 5 point likert scale) comprised of three parts: Part I about internship placement, Part II factors influencing the internship program comprising with internship program planning, industry involvement and students’ self commitment, Part III pursuing a career in hospitality industry, along with demographic information. The study employed descriptive analysis to consider demographic information and central tendencies of the responses. A Cronbach’s alpha value of 0.93 is found and which indicates a good scale reliability. The study finds that students’ value their internship program planning and training notably. The successful completion of the training program has positive impact on future career in hospitality industry. However, the job hierarchy and long working hours create dissatisfaction among the interns.