An Investigation of Mediator Roles and the Effects of Learning Organization Approach and Intellectual Capital on Organizational Ambidexterity and Organizations’ Entrepreneurial Orientation: A Comparison of the Service and Production Sectors

Abstract

In this study, it is aimed to investigate mediator roles and the effect of a learning organization approach and intellectual capital on organizational ambidexterity and entrepreneurial orientation for the service and production sectors. Snowball and judgemental sampling was used and an online survey form was created as a data collection tool. The data collection process took place between April 5 2019 and June 7 2019. The sample included 378 service and 324 production sector participants. SPSS 21, AMOS 20 and PROCESS 3.1 programs were used for data analysis. In the results of the study, it is concluded that intellectual capital has a partial mediator role in the impact of a learning organization on organizational ambidexterity and the impact value is higher in the production sector. Organizational ambidexterity and intellectual capital have a partial mediator role in the impact of a learning organization on entrepreneurial orientation and the impact values are also higher in the production sector. Finally organizational ambidexterity has a partial mediator role in the impact of intellectual capital on entrepreneurial orientation and the impact values are higher in the service sector. When evaluated in terms of total effects, it was determined that the impact coefficients for the production sector were higher in all research models.