An investigation of ‘core job dimensions’ amongst seasonal seaside hotel workers

Abstract

The following study was undertaken in an English seasonal seaside hotel, and, using the Job Diagnostic Survey, 1974), questioned departmental managers and operative workers about their jobs in terms of ‘core job dimensions’. Operative hotel workers' scores were compared to departmental managers' scores for the same jobs. Departmental and operative worker mean scores were compared to those observed by others. Two important findings emerged. The first challenges the value of extensive staff training in seasonal seaside hotels, and the second challenges the notion that a ‘hands on, being there’ style of hotel management is ineffective, in terms of creating a culture which may engender job satisfaction amongst hotel workers.