Abstract
This study examines the reliability of Hackman and Oldham’s Job Diagnostic Survey and the validity of their Job Characteristics Model among seasonal hotel workers in the UK. One hundred and sixty-three useable questionnaires were returned. The analyses chosen (multiple and off-diagonal correlations, multiple and partial regressions) are similar to those used by the authors in their original assessment. In general, reliability scores were comparable with those of Hackman and Oldham, supporting the validity of the Job Diagnostic Survey and theoretical tenets of their theory of work motivation. In addition, hotel workers were satisfied with their jobs despite, in some cases, poor working conditions. This likely to be explained by the opportunity hotels provide for social interaction among workers rather than the p-11resence of ‘tangible’ objective job elements espoused by popular notions of motivation.
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