An investigation into the effect of quality management practices on the process of knowledge production in industry, mine and trade organization of Ardabil

Abstract

The purpose of this study was to investigate the effect of quality management practices on the knowledge production process in industry, mine and trade organization of Ardabil. Considering the purpose of the study, the present research was an applied research and in terms of method, it was a descriptive and correlational one. The population of the study consisted of all employees in industry, mine and trade organization of Ardabil which included 197 individuals. Cochran’s formula is used to determine the sample size and according to this formula, the number of obtained samples was 125. Simple random sampling used for the sampling of this group. Two questionnaires were used to collect data. For assessing the process of knowledge management, knowledge management questionnaire and for measuring the quality management practices, the standard questionnaire of Saraph, Benson, and Shroeder, (1989) came into use. For data analysis, S statistical software was applied and univariate regression analysis was used to analyze the hypotheses. The results showed that quality management practices had significant positive impact on the process of knowledge production. Also, support components of senior management, quantitative report, employee training, employee participation, product design, quality of supplier, process management, and the role of quality management all had significant positive effect on the process of knowledge production.