Abstract
AbstractAn exploratory study was undertaken in order to evaluate the quality of Tokyo's taxicab industry, which provides a 24/7 door‐to‐door service for a daily average of 1.3 million people. This second paper, arising from the study, analyses the current situation in Tokyo, by using the Taxi Cab Management Model (TCMM) which identifies the key processes for managing and operating a taxicab service in any international city. The model provides a benchmark for measuring performance against other capital cities in developed nations. By comparing the results of this analysis with similar case studies of London, New York and Paris, areas of best practice are identified, as well as possible operational improvements. Copyright © 2007 John Wiley & Sons, Ltd.
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