An international taxi cab evaluation: Comparing Madrid with London, New York, and Paris

Abstract

AbstractTaxi cabs are a key feature of daily life in Madrid, which is one of the most important European cities. An exploratory study was undertaken in order to evaluate the quality of Madrid's taxi cab industry.This paper analyses the current situation by using the Taxi Cab Management Model (TCMM) which identifies the key processes for managing and operating a taxi cab service in any international city. The model provides a benchmark for measuring performance against other capital cities in developed nations. By comparing the results of this analysis with similar case studies of London, New York and Paris, areas of best practice are identified, as well as possible operational improvements.The study concludes that the Madrid taxi cab industry is ahead of cities like London, New York and Paris in terms of IT integration within the industry, but that some key issues need to be reviewed e.g. the potential for a more centralised fleet management system. One of the best features of the Madrid taxi cab industry was found to be the test for candidate drivers. It is well designed in terms of its user interface (candidates do not need to be computer literate), it has a large bank of questions (up to 6000) that are used randomly to generate examinations, and it offers a highly efficient way to assess candidates. Copyright © 2010 John Wiley & Sons, Ltd.