An Intelligent Combination: Assessing the Impact of harmonized Emotional and Artificial Intelligence for the Success of Industry 4.0

Abstract

Artificial intelligence (AI) is the simulation of human intelligence. With man-made consciousness and advent of AI, industrial process reengineering is reevaluated now. Machine learning supports predictions using enormous data, at the same time, is independent enough to infer knowledge based on pattern recognition from the data. For this reason, the technology has found its place in new industrial processes. What was previously a single direction road has now turned into a two-way communication. We would now be able to instruct technology to identify with individuals, as much as we train individuals to utilize technology. However, it is pertinent to note that individuals are also driven emotionally. The existing literature talks about getting human-driven artificial structure right, but does not comprehend the greatest factor in the achievement or disappointment of AI-driven changes, by incorporating human Emotional Intelligence (EI). The objective of the study include: a) To understand the role of artificial intelligence in Industry 4.0 b) To comprehend the collective impact of emotional and artificial intelligence in contemporary times and c) To assess the relationship between artificial intelligence, emotional intelligence and industry success. The methodology followed is a focus group data collected from AI experts in Dubai. The results highlight that a right combination of artificial intelligence and emotional intelligence is the recipe for the success of Industry 4.0.