Abstract
In this time of global changes, culture is considered the fourth pillar of sustainability, and intercultural dialogue and understanding is an increasingly important issue. Within this context, the preservation, management and cultural heritage enhancement is more than ever at the centre of international debates, as well as its alliance with tourism. Supranational guidelines address the effort of policymakers and operators, but how to guarantee the effective implementation of supranational guidelines at local level and for each monument and cultural area open to the public? In this context, Cultural Heritage Quality Management is an emerging topic, and this article aims to provide a milestone in its study by offering a detailed theoretical overview as a starting point for future empirical research in this area.
Highlights
Complexity characterizes today the ontological and epistemological approach to the study of the phenomena that surround us
Through an analyses of this award we find out that its approach is far more effective than previous awards described, in terms of clear definition of quality standards for cultural heritage
HERITY Global Evaluation System (HGES) After analysing some of the most important awards and certifications within the cultural heritage - avoiding enumerating the countless systems adopted just at local or regional level – we focus on what is the only worldwide certification recognized by UNESCO
Summary
Complexity characterizes today the ontological and epistemological approach to the study of the phenomena that surround us. The debate is highlighted in annual international meetings, most of them focusing on heritage politics, heritage tourism, the authenticity and inauthenticity of place and experience, and the urgent need to protect living and built cultures, like the Mediterranean Archaeological Tourism Exposition at Paestum (Salerno, Italy); the WTE – Word tourism Expo, that focuses on heritage management and its tourist enhancement in the places that are part of the UNESCO World Heritage List; and other that focus more on the management and conservation, like “The Best in Heritage”, launched in 2003 by the European Heritage Association (Zagreb, Croatia) that is an annual presentation of awarded museum, heritage, and conservation projects and institutions (at national and international level), where managers share valuable information outlining best practices in asset management; and the HERITY International Congress, that will be analysed hereafter In this sense, authors like Manacorda (2007: 90) points out the necessity of sharing internationally, standards and methods of interdisciplinary intervention and management. Four different points of view are considered for the evaluation:
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