Abstract
Examining the adoption of e-payment systems is not a new research topic. Nevertheless, studying the factors affecting the adoption of e-payment systems in higher educational institutions is a new research trend. Thus, this study is considered one of the few that attempts to investigate the factors affecting the e-payment systems adoption in six different universities in the United Arab of Emirates (UAE). A total number of 289 students took part in the study. This study proposed a new research model in which the students’ intention to use the e-payment systems are affected by five different factors including perceived benefit, performance expectancy, perceived risk, perceived security/privacy, and trust. The partial least squares-structural equation modeling (PLS-SEM) approach was used to validate the research model. The empirical results suggested that perceived benefit and performance expectancy have a significant positive relationship with the students’ intention to use e-payment systems, whereas perceived security/privacy and perceived risk exhibited a significant negative relationship. However, the results triggered out that trust has an insignificant relationship with the students’ intention to use e-payment systems. The results acquired from this research provide a fresh and an up-to-date information on the e-payment systems adoption in the higher educational institutions.
Highlights
Individuals are more inclined towards online transactions due to the progress and trust made in Internet technology, especially in the field of Internet banking [1]
E-payment systems are one of such technologies that attracted the attention of many scholars
Technology adoption has become a key research field by many information systems scholars, and this refers to the fact that the determinants affecting these technologies are varied from one context to the other [53]–[56]
Summary
Individuals are more inclined towards online transactions due to the progress and trust made in Internet technology, especially in the field of Internet banking [1]. Individuals using the Internet are benefitted through Internet banking as it is very convenient compared to the traditional payment methods that use cash or check for payment transactions while involving queues and physical visits. It is argued that there are two types of perceived benefits that could be achieved while using online banking, and these are classified as direct and indirect advantages [3]. The tangible benefits achieved instantly by the customers are the direct advantages gained while using online banking. These benefits can be seen in the form of financial benefits, transaction speed, and increased information transparency. The intangible benefits gained by customers through online banking are the indirect advantages [3]. The example in this regard is that online banking transactions can be carried out in anytime anywhere settings by providing better investment options and services to customers such as stock quotations and latest news [2]
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