An Exploratory Study on the Practices of Knowledge Management in Software Development Organizations

Abstract

This study explores the current trends of knowledge management system and its practices in software development organizations. This Paper identifies the approaches towards KM for knowledge acquisition, representation and sharing. Application of KM practices in the software development work are stated and analyzed. These Case studies shows current KM practices and KM implementations that are followed in software development organizations. And also specifies the KT activities involved in Knowledge sharing. Organizations follow either codification or personalization [1] strategy. Most of the Organizations mix and match the KT techniques from the KM strategies and follow their own strategy according to their convenience. Here, to implement KM strategies, how KM portals and KM systems are utilized for shortening the skill gaps among employees is also mentioned. These findings identified that organizations understand the need of knowledge sharing but knowledge acquisition, representation and sharing is not organized clearly. Few organizations are successful in knowledge management implementation.