An Exploratory Study of Contextual Control Modes in Teamwork.

Abstract

This study investigated the relationship between human team member contextual control and team performance under time constraints. Contextual control modes, which describe different strategies for action selection in dynamic environments, characterize how humans maintain performance under variable demands. Control modes have not yet been studied in teamwork settings. Modeling of the cross-level interaction between team members' control modes and emerging team behaviors can improve understanding of effective teamwork in dynamic environments. A human-subjects study explored the relationship between individual contextual control and team performance. Questionnaires about contextual control were used to elicit individual control modes. Analysis compared team members' control modes and investigated how control modes changed under varying time pressures. Participant's control modes differed in their look ahead horizon, the extensiveness of prior action evaluation, and their prior experience. Many team members shifted control modes during trials, resulting in both convergence and divergence of paired control modes. No effects on communication rate were found due to changes in team members' control modes, but partially significant findings may suggest that the control mode divergence affects performance. Teams can operate in multiple control mode configurations that change dynamically according to context. Further research with an increased sample size is warranted to analyze how time constraints influence team members' control modes and overall teaming processes and whether divergence of team control mode is favorable under time pressures. Further study of contextual control in teams may help improve team design to better support teams in coping with time constraints in dynamic environments.