An Examination of the Dimensionality of the Vengeance Scale in an Entrepreneurial Multinational Organization

Abstract

Using a sample of 222 customer service representatives in a large entrepreneurial multinational financial services organization, we examined the dimensionality of the 1992 Vengeance Scale of Stuckless and Goranson. With the use of exploratory principal components analysis, a directly computed parallel analysis criterion, and holdings significant at the .30 level, a one-dimensional solution was adequate for the 20-item scale, and all items loaded on the first dimension.