Abstract
The purpose of this research is to evaluate the quality service in higher education in Marmara and Nigde Omer Halisdemir Universities' department of education students. This study was prepared using a screening model from quantitative research methods. The sample of this research comprised 886 university students attending the higher education institutions mentioned. The Scale of Service Quality in Higher Education Institutions is composed a data collection tool consisting of 28 items and 6 factors. The data of this research were collected during the 2016-2017 academic year. Gender, grade, university, and academic success were utilized in this study as personal variables. In the results of this study, the considerations of girls were higher than males regarding the academic position and institutional image. In addition, the perceptions of 3rd grade students were higher than those of 4th grade students according to academic position, institutional image, offered diploma programs, and physical opportunities. On the other hand, the academic success of university students was increased regarding all factors and total scores.
Highlights
Globalization and technological developments today affect Turkey as well as all countries of the world
The 3rd grade students had higher perceptions than the 4th grade students regarding factors such as institutional administrative direction (Factor 1), institutional academic direction (Factor 2), institutional image (Factor 3), diploma offered by the institution (Factor 5), and institutional physical possibilities (Factor 6)
The results of this research are summarized below: (1) Among the six sub factors, in only two factors (Factor 2: Institutional academic direction and Factor 3: Institutional Image), the perceptions of girls regarding service quality in higher education were higher than the boys
Summary
Globalization and technological developments today affect Turkey as well as all countries of the world. Adapting to such rapid changes require concentrated efforts. In order to adapt to all of the current global changes, the universities are in the first place to evoke change. Quality universities are the converters of the nations in exchange. The concept of quality comes from a Latin word qualitas. Different definitions of this concept have been formed. The quality can be defined briefly as "compliance with standards". Quality includes the elements of a product or Universal Journal of Educational Research 5(11): 2056-2065, 2017
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