The Investigation of the Relation between Service Quality in Higher Education and School Climate in terms of Different Variables

Abstract

The purpose of this research is to determine whether the students’ perceptions about the quality of the service in higher education and school climate differ significantly in terms of different variables. The research also aims to investigate whether there exists a significant relation between the quality of service in higher education and school climate. The study group of the research consists of 588 students at a state university in 2017-2018 academic years. The data was obtained through the ‘Scale of Service Quality in Higher Education’ and ‘School Climate Scale’. It was concluded that there is a positive, medium and significant relation between service quality and school climate. The results also revealed that school climate perceptions differ significantly in terms of school type and university club membership variables while service quality perceptions differ significantly in terms of gender, order of school preference and grade level.