An Evaluation of Online Reference Services Through Social Networking Sites in Selected Nigerian University Libraries

Abstract

The study evaluated online reference services through social networking sites in selected university libraries in Nigeria. A survey approach was adopted to ascertain patrons’ level of awareness, their preferences, and the sources from which they were informed of the existence of the service. Findings revealed that patrons are aware that their university libraries are on social networks but are still not familiar with reference services. Facebook, Twitter, and Ask-a-Librarian were ranked as the most preferred methods for delivering online reference services, and online reference service was indicated as more convenient than traditional desk reference service because communication is available anywhere and anytime with a reference librarian and is easily accessible.