An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project

Abstract

The project quality management system is a necessary process to ensure that the project would be executed has guaranteed quality system according to expectations and needs. An evaluation of quality management systems of ISO 9001:2008 series studied on contractor in Indonesia. As case study on PT Hutama Karya contractor for Six Senses Uluwatu Villa Resort Bali project. The execution was achieved by using a research instrument in the form of a checklist. A factor that becomes an obstacle in the implementation was obtained through observation, interview and verify documents of related staff. Assessment of the implementation of ISO 9001:2008 are clause 4, clause 5, clause 6, clause 7, and clause 8 is obtained by qualitative descriptive statistical analysis method, using audit score methods developed with rating measurement scale. Data analysis results can be categorized as very good with the percentage of 93.13%. The implementation level of the 4th clause, quality management system of 90.00% included in the category is very good. The implementation level of the 6th clause, management of resources of 91.76% is included in the very good category. The implementation level of the 7th clause, product realization of 93.33% is included in the very good category. The implementation level of the 8th clause i.g. measurement, analysis and improvement of 94.00% is categorized as very good. The 5th clause becomes the element that gets the highest score with the percentage of 96.25%. The 4th clause becomes the element with the lowest value with a percentage of 90.00%. Implementation has not reached 100% due to labor factor. Labor factor results in the emergence of another constraint factor such as documentation.