An Evaluation of e-Education System in Kosovo based on DeLone and McLean IS Success Model

Abstract

Information systems are one of the biggest crucial elements in today's education institutions. Nowadays, institutions are constantly under pressure to digitalize most of their processes. In order to improve information systems, or to have qualitative information systems, it is essential to have evaluation of application accordingly from users' perspective. This research offers an evaluation from user perspective of e-services dedicated to the education area. EMIS system was chosen as a case study. This system has been evaluated based on DeLone and McLean's information system success model. This paper is a quantitative study, and it uses all DeLone and McLean's variables to develop and validate measurement model of education information systems success, which has an impact specifically in the administrating process. The conclusions of this paper are that user has a weighty impact on improving information systems. Furthermore, application designers/developers should consider many factors when implementing an application that would be used by different categories of stakeholders.