Abstract
The focus of the paper is to present an evaluation of a proposed decision-making model concept. The concept takes into account the quality of a currently used information system's subsystem (the Business Intelligence subsystem in our case), as it is perceived by its current users. The Analytic Hierarchy Process (AHP) multi-criteria decision making method is used to support the concept with a hierarchical decision criteria structuring framework. A selected part of the DeLone and McLean's (D&M) information system success assessment model is used for the determination of appropriate criteria (success factors). The D&M model is composed of information system quality assessment dimensions. These dimensions represent a solid base for surveying information system's users according to their perception of key information system performance aspects. The presented model helps to combine opinions of the management and users successfully when carrying out important information system related decision. The results also illustrate the possibility of using the D&M model in a novel application together with the AHP method.
Highlights
Business Intelligence (BI) system is a key part of nearly every complex information system in many enterprises in the world
Responsible management of changes in the BI system requires rigorous analysis of changes impact by means of a specific evaluation framework that takes into account the system performance
We propose a decision-making model based on the application of the analytic hierarchy process (AHP) method to determine a best possible option of whether to replace the information system’s BI component, improve it or possibly leave the system in its current state
Summary
Business Intelligence (BI) system is a key part of nearly every complex information system in many enterprises in the world. From the user point of view, the quality of information system is usually characterized by flexibility, effectiveness, accessibility and timeliness of output metrics that are measured mainly on the system’s component level and on the system level, see Stair and Reynolds (2010). Perception of these quality metrics by users indicates whether the system is designed according to users’ requirements. We propose a decision-making model based on the application of the analytic hierarchy process (AHP) method to determine a best possible option of whether to replace the information system’s BI component, improve it or possibly leave the system in its current state.
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