Abstract

Due to an aging population and the impact of chronic disease, health insurance costs in Taiwan have increased year by year. In order to allow people access to great medical care from home or within their community, the Taiwanese government has promoted a number of telehealthcare policies. Most related research emphasizes the technology involved in such policies, but this study considers instead the combination of a technology acceptance model, a health belief model, and measures of trust within the community to probe the Taiwanese telehealthcare system. This study was developed to examine factors that affect the usage, attitudes, and intentions of healthcare consumers within a telehealthcare system. 284 responses were collected via an online survey and analyzed using SPSS 23 and smart PLS2.0. The results showed that perceived ease of use and usefulness were affected by social trust, perceived usefulness was affected by perceived ease of use, users’ attitudes were affected by perceived ease of use and perceived usefulness, and user intention was affected by perceived usefulness, perceived seriousness, perceived benefits, and cues to action.

Highlights

  • Taiwanese government has promoted a number of telehealthcare policies

  • The results showed that perceived ease of use and usefulness were affected by social trust, perceived usefulness was affected by perceived ease of use, users’ attitudes were affected by perceived ease of use and perceived usefulness, and user intention was affected by perceived usefulness, perceived seriousness, perceived benefits, and cues to action

  • In order to understand the effectiveness of the government in the promotion of long-distance healthcare services, this study investigates levels of user demand, acceptance within scientific and technological theory, the effect of a telehealthcare system users on the system’s acceptance, and expectations for the government to develop long-distance in the future

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Summary

Introduction

Taiwanese government has promoted a number of telehealthcare policies. At the end of 2020, Taiwan's elderly population comprised 15.5% of the total population, and current instead the combination of a technology acceptance model, a health belief model, and measures of trust within the trends estimate in 20 years the proportion of elderly people in Taiwan will have doubled. This study was developed to examine factors that healthcare solutions so that elderly or chronically ill affect the usage, attitudes, and intentions of healthcare patients can get good medical care at home or in their consumers within a telehealthcare system. According to Curtin and Lubkin (1995), a Keywords: telehealthcare, technology acceptance chronic disease "is a symptom of some uncertain time model, health belief model

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