An Empirical Study on HR Skills for Employees Recruitment Decision Making with special Reference to Information Technology Enabled Service Sector in Bangalore City

Abstract

The recent developments in the sector of Information technology enabled services business have assumed considerable significance for the Indian economy. The role of IT and IT-enabled services (ITES) is particularly worth mentioning in this perspective. The growth of this sector has not only helped to improve the current balance of payment of India, but also generated income and employment to the Indian citizens. Human resource management aims at obtaining capable manpower for achieving the objectives of the organization and for ensuring effective utilization of their services. As the success of any organization largely depends on the quality of its human resources and the extent to which they are motivated, human resource management acquires special significance in an organisation. This paper analyses HR Skills required in making effective recruitment decisions to manpower hiring in this sector with special reference to Bangalore city the silicon valley of India. In particular, the paper attempt to find out the core skills required to be a better employee in ITES sector. IT is observed as a change enabler and a source of business value for organizations.