Abstract
Article history: Received October 20, 2012 Received in revised format 5 January 2013 Accepted 19 January 2013 Available online January 2
Highlights
During the last few years, there have been significant efforts on developing effective business excellence models to improve the quality of organizations including governmental or nongovernmental organizations
The proposed study of this paper investigates the impact of having European Foundation Quality Management (EFQM) in broadcasting organization
Based on the comments and feedbacks we have received, we have concluded that standard EFQM with twelve criteria could be adopted for this organization
Summary
During the last few years, there have been significant efforts on developing effective business excellence models to improve the quality of organizations including governmental or nongovernmental organizations. As explained by the European foundation for quality management (EFQM), refers to “outstanding practices in managing the organization and achieving results, all based on a set of eight fundamental concepts”. These concepts are primary orientation on balanced achievements, concentrate on customer value, leadership and constancy of purpose, management by processes and facts, people development and involvement including continuous learning, innovation and improvement, partnership development and public responsibility Gharakhani et al (2011) presented a robust LINMAP method for measuring the relative importance of different alternatives in an EFQM self assessment Their model was capable of handling uncertainty as part of the problem formulation and they used it for a case-study of energy sector in. Kazemi et al (2012) did another survey in home appliances industry
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