Abstract
In this paper, we present an empirical investigation to measure the relative efficiency of seven health care centers in province of Semnan, Iran, which were under the coverage of social security organization of Iran. The proposed model of this paper uses a hybrid of balanced score card and data envelopment analysis for performance measurement. The proposed sudy uses four perspectives of balanced score card including learning and growth, internal process, customer and financial perspectives and within each perspective, data envelopment analysis is adopted so that the outputs of each perspective are used as inputs of the other perspective. The preliminary results indicate that all seven units perform relatively well and the overall efficiency of all units in this province is 0.769.
Highlights
Performance measurement and efficiency estimation for any organization has been an interesting issue among interested researchers
There are three important questions associated with the proposed study of this paper, which are as follows, Is it possible to develop a hybrid model based on Data envelopment analysis (DEA) and balanced score card (BSC) to measure the performance of different health care centers in province of Semnan, Iran?
We have presented an empirical study to measure the performance of seven health care units located in city of Semnan, Iran
Summary
Performance measurement and efficiency estimation for any organization has been an interesting issue among interested researchers. Performance evaluation plays an important role in determining faults and difficulties of any organization as well as attempting to increase capabilities and improve activities. In their implementation, they used the outputs of each BSC perspective as inputs for another perspective. Azarbad et al (2011) used BSC-DEA in their implementation and assumed that there are some uncertainties associated with all input/output parameters They applied fuzzy numbers to handle the uncertainties and considered the model for a real-world case study of banking industry where four major banks were possible candidates of a partnership. The results of this study disclosed some of the issues such as weakness of electronic banking, services and resource allocation as part of their infrastructure problems
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