An Empirical Investigation on Knowledge Workers Productivity in Telecom Sector of Pakistan

Sobia Mahmood

doi:10.22610/imbr.v3i1.914

Abstract

This study intends to investigate the expectations of knowledge workers from their organization. The firms that understand the expectation of their knowledge workers can more effectively satisfy the needs and increase the productivity of their knowledge workers, which ultimately lead to gaining of competitive advantage. Literature does not depict any research study related to knowledge worker productivity that focuses on Pakistani organization. Hypothesized model consists of organizational culture, reward and technology and their effect on knowledge sharing and finally on knowledge worker productivity. Questionnaire was developed based on rigor method of constructs operationalization, including face, content and reliability. The sample size was 210, which was selected randomly from telecom sector. The data is analyzed by structural equation modeling. The results depicts that if the organization focus on organizational culture, reward and technology, it can achieve highest degree of productivity of knowledge workers. Therefore, the organizations must develop a strong strategy for identification and retention of their knowledge workers. In order to increase the knowledge worker productivity, management required to learn the expectation of knowledge worker from them and organization. Study has significant importance for management in strategic planning, human resource management strategy and retention program.

Highlights

Drucker first introduced the term knowledge worker in 1959
The results indicate that rewards are highly correlated with knowledge workers productivity; it means that if worker is given rewards he will be motivated and his productivity will be increased
The study reports that superb performance can be expected from the knowledge workers through significant changes in organizational culture, technology and knowledge sharing

Summary

Introduction

Drucker first introduced the term knowledge worker in 1959. Knowledge worker (KW) is the one who works with the information and applies the same knowledge in the workplace (Drucker, 1999). The firms that increase the productivity of their knowledge workers and satisfy their needs become more efficient and gain a competitive advantage. Toffler (1984) has recommended that in the age of knowledge economy there is a need for system to be at the disposal to produce, operate and raise the knowledge of knowledge workers. (Drucker, 1999) had predicted that “It is certain that the emergence of the knowledge worker and of the knowledge worker’s productivity (KWP) as key questions will, within a very few decades, bring about fundamental changes in the structure and nature of the economic system” (Managing Knowledge Workers (2000, p.1)

Methods

Findings

Discussion

Conclusion