Abstract
The author empirically examines a social exchange model of organizational citizenship behaviors (OCBs) across two sales situations from Turkey. The model proposes that procedural justice and trust in sales manager are the antecedents of OCBs. The hypothesized relationships are tested via LISREL 7. Results demonstrate that perceived procedural justice associates positively with OCB, both directly and indirectly, through trust in manager as a partial mediator.
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