An empirical implementation model of total quality management in construction: Southern India

Abstract

Although Indian construction companies are facing serious problem of not accomplishing quality level due to ineffective quality management systems. An appropriate mechanism is required for supporting the construction management (CM) as the initial phase of the project is vital in terms of available resources, time, quality and cost. Achieved by executing Total Quality Management (TQM) in construction. Of course, broad research has taken place in exploring the levels of implementation model of TQM in construction at different countries and relating states that suits their respective region (geographical location). Similarly, in the current research, an empirical implementation model of TQM is required to be developed which suits the local scenario (Southern India – Andhra Pradesh, Hyderabad and Bangalore) in order to meet construction requirements in terms of customer satisfaction, cost, quality and time. Initially, critical success factors (CSFs) are identified as top management (TM), customer satisfaction (CS), Teamwork, training and employee empowerment (TTE), continuous improvement (CI), process (PM), design (DM), supplier (SM) and quality management (QM). Further key factors are identified under each CSF to conduct questionnaire survey at different regions of Andhra Pradesh, Hyderabad and Bangalore. The survey report is interpreted by descriptive and statistic reliability tools, to develop an empirical model of executing TQM in construction. It is outlined that CSFs considered are important for the successful implementation of TQM and the order of significance of CSF as follows TTE, TM, SM, QM, CI, PM, CS and DM.