An Empirical Assessment of Primary Health Care Quality Services and its Effect on Patient Satisfaction in Anuppur District, Madhya Pradesh

Abstract

There is limited evidence on the quality of primary health care provision in India especially in the rural areas. It has been found that the death rate and the infant mortality rate in rural areas of Madhya Pradesh are quite high as compared to other states. Therefore, if government policy is to revitalize the primary care system, a basic understanding of the quality of services currently provided is a prerequisite. This study attempts to assess the quality of care and patient satisfaction in the primary health care services provided in the rural section of Anuppur District. This study also aimed at exploring the relationship and effect of quality of care on patient satisfaction. This study will also help the primary health care providers and policy maker to further enhance the quality of care and patient satisfaction in the Anuppur District (M.P). Data were analyzed from outpatients from various primary health care centres using descriptive statistics and SPSS 23. Findings indicated that the level of quality of care and patient satisfaction is medium or average and the results also showed that quality of care has a significant correlationship with a mild effect on patient satisfaction.