An Architecture for Service Integration to Fully Support Novel Personalized Smart Tourism Offerings.

Andrea Sabbioni,Antonio Corradi,Thomas Villano

doi:10.3390/s22041619

Abstract

The continuous evolution of IT (information technology) technologies is radically transforming many technical areas and social aspects, also reshaping the way we behave and looking for entertainment and leisure services. In that context, tourism experiences request to enhance the level of user involvement and integration and to create an ever more personalized and connected experience, by leveraging on the differentiated tourist services and information locally present in the territory, by pushing active participation of customers, and by taking advantage of the ever-increasing presence of sensors and IoT (Internet of Things) devices deployed in many realities. However, the deep fragmentation of services and technologies adopted in tourism context characterizes the whole information provided also by customer sensing and IoTs (Internet of Things) heterogeneity and deep clashes with an effective organization of smart tourism. This article presents APERTO5.0 (an Architecture for Personalization and Elaboration of services and data to Reshape Tourism Offers 5.0), an innovative architecture aiming at a whole integration and deep facilitation of tourism service and information organization and blending, to enable the re-provisioning of novel services as advanced aggregates or re-elaborated ones. The proposed solution will demonstrate its effectiveness in the context of Smart Tourism by choosing the real use case of the “Francigena way” (a pilgrim historical path), the Italian part.

Highlights

The rapid and pervasive evolution of digitalization covering all aspects of life has drastically changed the field of tourism [1] so as to propose a new pervasive experience, more and more based on online services and information; that trend is expected to further grow in acceptance and offerings
The prototype of APERTO5.0 constitutes the backbone of services where the different partners constellating the tourism path and tourists receive and provide information exploiting ad-hoc developed mobile-oriented applications
The tests are organized along the two major problems highlighted: with the first test-bed section aiming in proving the ability of Zenoh in supporting presented architecture in the phases of receiving and querying of data and with the second section with the goal of confirming the capacity of the chosen platform in adapting and processing incoming information

Summary

Introduction

The rapid and pervasive evolution of digitalization covering all aspects of life has drastically changed the field of tourism [1] so as to propose a new pervasive experience, more and more based on online services and information; that trend is expected to further grow in acceptance and offerings. We already see a wide variety of services, datasets, and platforms concerning and supporting tourism in many of these new different forms. Tourism acquired a key role in the development and economic growth of many countries, and so it is in Italy. As stated by Eurostat [2], in the EU (European Union) area tourism is EU’s third largest socio-economic activity, representing around 10% of the EU’s GDP (gross domestic product). In Italy, more significantly than in other countries, tourism is in continuous growth and represents a vital contribution to the wealth of the nation. The total contribution of tourism to the Italian economy in 2017 was 223.2 billion euros, equal to 13% of Italian

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