An Analysis on the Relationship Between Total Quality Management Practices and Knowledge Management: The Case of Eskişehir

Abstract

In our study pointing out how the quality management and knowledge management have been incorporated into each other the development of the quality culture within the organization and what kind of value has emerged through the analysis on the relationship between quality management and knowledge management, the performances of the enterprises carrying on business in Eskişehir and implementing the quality management were measured. Questionnaires were conducted to the directors of the quality management departments so as to measure the relationship between the quality management and knowledge management by means of 15 hypotheses developed. As a result of the analysis, it was discovered at statistical significance that the enterprises having the Total Quality Management and ISO 9000 certificates are better in the fields of degree of knowledge obtained from the customer (C), participation of employees in dissemination of knowledge (K), the quality process (QP), the quality culture (QC) and the quality performance (QPer) than those not having the mentioned certificates.