An analysis of human resource practices: A comparison between the hospitality industry and other sectors

Abstract

The success of public and private sector organizations is largely determined by the knowledge, skills, and motivation of their workforce. The private sector currently dominates the provision of services, accounting for 70% of services provided. Within the private sector, the hospitality industry is particularly dependent on a multidisciplinary workforce with various categories of employees. Supervisory staff, middle management, and senior executives all play crucial roles in ensuring the provision of high-quality hospitality services. Effective personnel management is essential to ensure that the qualitative and quantitative needs of different departments are met. However, the hospitality industry operates in a dynamic and complex environment, which can lead to challenges such as lower occupancy rates, higher capacity, shorter guest stays, and negative impacts on the hotel's reputation. Therefore, the quality of care provided to guests is of utmost importance in the hospitality industry, as it can directly affect business growth and performance. Adequate guest care and preferences must be taken into account, and strategies should be in place to ensure that the hospitality services meet guests' needs and preferences.