Abstract
When Spenser Thompson said he’d like to devote this issue’s marketing column to “personas,” I have to be honest—I had no idea what he meant. But his description of “watching the movie” to see how different people use and perceive the library is really intriguing. Much like sportscasters “roll the tape,” to get a better look at a play, librarians can also watch the movie to design better marketing experiences.—Editors
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