Ambiência na Estratégia Saúde da Família

Abstract

Ambience is considered an important factor that affects the work process of family healthcare teams, their structural aspect, as well as the aspects related to the interaction among workers and clients. The article aims to analyze the aspects related to ambience in the perception of the professionals involved in the Family Healthcare Strategy. This descriptive exploratory study with a quantitative approach was performed in Espirito Santo’s state municipalities having a population of more than 50,000 inhabitants. The results showed that more than half of the professionals considered that the physical space did not allow for comfortable care of the client. A divergence was observed in the answers related to access to technology for the development of basic actions. Technology was misunderstood as being a product or piece of equipment only (hard technology), as opposed to soft technology, i.e., different types of knowledge. The workers pointed out the limitations and difficulties in maintaining the privacy of the clients. They also highlighted the absence of satisfactory maintenance of the physical space and presented contradictory opinions in relation to the facilities of the basic healthcare units. It was concluded that the professionals have different viewpoints regarding their place of work and that there are limitations in the ambience for the production of teamwork in the Family Healthcare Strategy.