Abstract
Data-based wisdom projects in the form of Knowledge Management System (KMS) initiatives exhibit a high degree of failure. These failures are caused by technical, people, and organizational challenges. Although the literature provides some degree of guidance for improving the success of KMS initiatives, an overall approach to ensure the KMS meets the needs of the organization does not exist. In this chapter, the common challenges to KMS implementations are discussed and the factors leading to more successful KMS implementation evaluated. Using the findings from the challenges and success factors, a conceptual framework is presented as an approach to increase the success of KMS initiatives. The proposed framework uses strategic alignment and organizational value as drivers in the KMS efforts. The framework applies a multi-dimensional strategy and the Project Portfolio Management (PPM) approach to govern KMS initiatives in an effort to maximize the value offered by the KMS and to ensure the KMS supports the organization's strategies.
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